Pelikioski login: Accessing your account

• Pelikioski
• Pelikioski login

Your Pelikioski account lives on the operator's own platform, and only the operator can verify, restore or unblock it. This page explains how signing in works, what to do when it doesn't, and where to turn when you need help.

Signing in at Pelikioski

The route to your account runs through the operator's site. Here's what you need to hand:

1. Open the operator's website in your browser.
2. Look for the sign-in button and click it.
3. Enter the email address you used at registration.
4. Enter your password.
5. Confirm to access your account.

No account yet? Registration happens directly at the operator too.

The recovery path

Forgotten your password? The operator's site carries a password reset option. Click the reset link on the sign-in screen, enter your registration email, and the operator will send a recovery link to that address. Follow the link to set a new password.

If the email you used at registration is no longer accessible, contact the operator's support team directly. They'll ask for proof of identity before restoring access — usually a photo ID and proof of address dated within the last three months.

When it does not work

A handful of things stop a sign-in from going through. Most are straightforward to fix:

• Wrong credentials: Double-check the email and password. A single mistyped character is enough.
• Caps Lock: Passwords are case-sensitive. Make sure Caps Lock is off.
• Unverified account: The operator may require identity verification before granting full access. Check your inbox for a verification request.
• Browser session problem: Clear your browser cache and cookies, then try again.
• Regional block: Pelikioski restricts access from 81 countries. If you're travelling or using a VPN, that may be the cause.
• Self-exclusion in force: If you set a self-exclusion period, access remains blocked until it expires. Contact support if you need help — never try to work around a block you set for your own protection.

Signing in from a phone

Access the operator's site through your mobile browser. The account and password are the same as on desktop. Pelikioski runs as a browser-based platform, so no separate app download is needed — sign in directly through Safari, Chrome or whichever browser you prefer.

Blocks and restrictions

An account can be restricted for several reasons. Here's what triggers a hold and what happens next:

Cause	What happens
Identity verification pending	Withdrawals blocked until documents are submitted and approved. The operator may request a National Identity Card, Passport or Driving Licence, plus proof of address dated within three months.
Source of funds check	The operator reserves the right to request evidence of wealth or income — bank statements or payslips, for example. Access may be restricted until the check is complete.
Inactive account	Accounts with no logins for 12 consecutive months incur a monthly administrative fee of €5.00. The account remains open but funds are reduced each month the fee applies.
Self-exclusion	If you set a temporary or permanent self-exclusion, sign-in is blocked for the duration. You can also exclude via the HAMPI list (Estonia's national registry of persons with gambling restrictions).
Verification deadline missed	If verification documents are not provided within 30 calendar days of the first request, the operator reserves the right to close the account and return any remaining balance.

Who to contact

Account problems go to the operator's support team, not to this portal. Pelikioski offers live chat Monday to Friday 8:00–24:00, Saturday to Sunday 10:00–22:00, and replies to email within 12 hours.

Before you write, have the following ready:

• The email address you used at registration
• When the problem started
• The exact message or error you see on screen
• Which device and browser you're using

The more detail you give, the faster support can resolve it.

Keeping access safe

A few practical steps go a long way. Sign in only at the operator's own address — type it yourself or use a bookmark, never follow a link in an email or a message. Use a password you've used nowhere else. Sign out when you're done if the device is shared with anyone.

Two-factor authentication is not mentioned in the operator's terms, but if it becomes available, turn it on — it's the single strongest lock on an account.

Responsible gambling

Gambling is entertainment, not an obligation. If signing in starts to feel compulsive rather than a choice, that's worth noticing. Pelikioski offers self-assessment tests, time-outs (minimum 24 hours), wagering limits and potential loss limits, all set daily, weekly or monthly. You can also self-exclude temporarily or permanently, either through the operator or via Estonia's HAMPI list.

Free, confidential support is available through GamCare at gamcare.org.uk or the National Gambling Helpline on 0808 8020 133 (24/7). BeGambleAware (begambleaware.org) and GamStop (gamstop.co.uk) offer self-exclusion across all UK-licensed sites. Blocking software such as Gamban (gamban.com) and BetBlocker (betblocker.org) can prevent access before the urge to sign in takes hold.

This site is restricted to visitors aged 18 and over (18+). If a device is shared with a minor, consider parental-control software such as Net Nanny or Qustodio.

This content is provided for information and marketing purposes. We are not a gambling operator, bookmaker or organiser of betting or gaming activity. This site is restricted to visitors aged 18 and over (18+). Free, confidential support with gambling is available at BeGambleAware.org.

Frequently asked questions